Welcome to Moono Express. By accessing our website, placing an order, or using our products and services, you agree to the following Terms & Conditions.

1. Product Authenticity

Moono Express is committed to providing 100% authentic supplement products sourced from the USA. We do not intentionally sell counterfeit or unauthorized products.

2. Product Information

We make reasonable efforts to ensure that product names, descriptions, images, prices, and availability displayed on our website are accurate. However, manufacturers may change product packaging, labeling, ingredients, or other product information without prior notice.

3. Orders

All orders are subject to product availability and order confirmation. Moono Express reserves the right to accept, reject, cancel, or limit an order when necessary, including due to inventory issues, pricing errors, payment problems, or suspected fraudulent activity.

4. Order Cancellation

Customers may request cancellation before the order is processed or shipped.

Once an order has been processed or shipped, cancellation may no longer be available. Any applicable processing, shipping, or other non-refundable costs may be deducted from an approved refund.

Return & Refund Policy

5. Eligible Returns

Customers may request a return if the product:

• Is damaged during delivery.

• Is defective.

• Is the wrong product.

• Is materially different from the product ordered.

• Has a verified authenticity issue.

Return requests should be submitted within 7 days of receiving the order.

6. Product Condition

For a return to be accepted, the product should normally be:

• Unused and unopened.

• In its original packaging.

• Complete with all original labels and accessories.

Opened or used products may not be eligible for return unless the issue involves a verified defect, damage, incorrect product, or authenticity concern.

7. Proof of Damage or Issue

Moono Express may request photos or videos of the product, packaging, shipping label, and damage/problem before approving a return or refund.

This information may be required to investigate the claim with our supplier or shipping carrier.

8. Authenticity Guarantee

Moono Express guarantees that the supplement products we sell are authentic products sourced from the USA.

If a customer raises a legitimate authenticity concern, Moono Express will review and investigate the matter. If the product is confirmed to be counterfeit or otherwise fails our authenticity requirements, an appropriate resolution will be provided.

9. Refunds

Once an approved returned product is received and inspected, the refund will be processed to the original payment method, where applicable.

Refund processing times may vary depending on the payment provider or financial institution.

Shipping charges may be non-refundable unless the return is due to an error by Moono Express, such as sending the wrong product or a product damaged before shipment.

10. Non-Returnable Situations

Returns may not be accepted when:

• The customer simply changes their mind after receiving the product.

• The product has been opened or used without an eligible defect or issue.

• The product was damaged after delivery due to customer handling or improper storage.

• The customer provided an incorrect or incomplete shipping address.

• The return request is submitted outside the applicable return period.

11. Shipping & Delivery

Delivery times are estimates and may vary due to customs clearance, carrier delays, weather, holidays, or other circumstances beyond our reasonable control.

Moono Express is not responsible for delays caused by third-party carriers, customs authorities, or circumstances beyond our reasonable control.

12. Customer Responsibility

Customers are responsible for providing accurate name, shipping address, phone number, email address, and payment information.

Moono Express is not responsible for delivery problems resulting from incorrect or incomplete information provided by the customer.

13. Pricing & Availability

Prices and product availability may change at any time without prior notice. Moono Express reserves the right to correct pricing or product information errors and, where necessary, cancel affected orders.

14. Website Use

Customers agree not to use our website for unlawful purposes, fraudulent transactions, unauthorized activities, or any activity that may interfere with or damage our website or business operations.

15. Limitation of Liability

Moono Express shall not be liable for indirect, incidental, or consequential losses resulting from carrier delays, customs issues, incorrect customer information, or circumstances beyond our reasonable control.

16. Changes to These Policies

Moono Express reserves the right to update or modify these Terms & Conditions and Return & Refund Policy at any time. Any updated policy will become effective when published on our website.

17. Agreement

By accessing our website or placing an order with Moono Express, you acknowledge that you have read, understood, and agreed to these Terms & Conditions and Return & Refund Policy.