Last Updated: October 6, 2026

At Moono Express, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and protect your information when you use our website and purchase our products.

1. Information We Collect

When you place an order or contact us, we may collect information such as:

• Full name

• Shipping and billing address

• Phone number

• Email address

• Order and transaction information

• Information necessary to process and deliver your order

We only collect information that is necessary to provide our services and process your orders.

2. How We Use Your Information

We may use your information to:

• Process and fulfill your orders

• Arrange product delivery

• Communicate with you about your order

• Process cancellations, returns, and refunds

• Provide customer support

• Improve our products and services

• Prevent fraud or unauthorized transactions

3. USA-Sourced Products

Moono Express offers supplement products sourced only from the USA. We are committed to providing authentic products and work to source products through legitimate suppliers and distribution channels.

We do not intentionally sell counterfeit or imitation products.

4. Authenticity Guarantee

We are committed to providing authentic supplement products. If you have concerns regarding the authenticity of a product you received, please contact our customer support team with your order details so that we can investigate the matter.

5. Order Cancellation for Supplement

Customers may request cancellation of an order before the order has been shipped.

Once an order has been shipped, cancellation may no longer be possible and our applicable return/refund policy will apply.

If you need to cancel an order, please contact us as soon as possible after placing the order.

6. Information Protection

We take reasonable measures to protect your personal information against unauthorized access, misuse, loss, or disclosure.

We do not sell your personal information to third parties.

7. Third-Party Services

We may use trusted third-party service providers for payment processing, shipping, delivery, website functionality, and customer support. These providers may receive only the information necessary to perform their services.

8. Changes to This Privacy Policy

Moono Express may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated Last Updated date.

9. Contact Us

If you have questions about this Privacy Policy, your personal information, an order, or product authenticity, please contact Moono Express through our official customer support channels.